SMS PRIVACY POLICY

This SMS Privacy Policy explains how Yosemite Roofing (“we,” “us,” or “our”) collects, uses, stores, and protects mobile phone numbers and related consent information when you choose to receive text messages from us. It supplements our general Privacy Policy.

When you opt in to receive SMS messages from us, we collect:

• Mobile phone number — the number you provide to receive text messages.
• Consent records — how and when you opted in, including the method (web form, checkbox, QR code, text-to-join, verbal, or written agreement).
• Opt-in/out timestamps — when you subscribed, confirmed, or unsubscribed.
• Message logs — a record of messages sent to and received from your number for compliance, support, and delivery troubleshooting.

We use your mobile phone number and consent information only to:

• Send SMS messages you have requested or agreed to receive, such as appointment reminders, project updates, and marketing alerts.
• Verify and document your consent for compliance with carrier and legal requirements.
• Respond to HELP requests, process STOP requests, and manage your subscription status.
• Investigate and resolve delivery issues or customer service inquiries related to messaging.

We do not sell, share, or transfer your mobile phone number or SMS consent data to third parties or affiliates for marketing purposes.

We share mobile information only with:

• Our SMS platform provider (such as Twilio) solely to deliver messages and manage opt-in/opt-out records.
• Service providers who help us operate our CRM, scheduling, or customer service systems, under strict confidentiality and only as needed to support our messaging program.
• Legal authorities when required by law, subpoena, or to protect our rights and safety.

We protect mobile numbers and consent records using industry-standard security measures, including:

• Encrypted data transmission between our website, SMS platform, and database.
• Access controls limiting employee access to mobile data to those who need it for customer service or compliance.
• Secure storage with our trusted cloud service providers.
• Regular review of our data handling practices to maintain compliance with TCPA, CTIA, and carrier guidelines.

We retain your mobile number and consent records for as long as you remain subscribed to our SMS program, or as long as necessary to comply with legal, tax, and regulatory obligations. When you opt out, we promptly update your subscription status and retain only the minimum records needed to demonstrate compliance and honor your opt-out preference.

You can stop receiving SMS messages at any time by replying STOP to any message from us. You can also request assistance by replying HELP. To opt back in after opting out, reply START or complete the opt-in process again on our website.

For questions about your mobile data or to request access, correction, or deletion of your SMS-related information, contact us using the information below.

As stated above, mobile opt-in data and consent are not shared with any third parties for marketing or promotional purposes. This applies to all mobile numbers collected through our SMS program.

8. Changes to This SMS Privacy Policy

We may update this SMS Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

Related Policies

• General Privacy Policy
• SMS Terms & Conditions
• SMS Program Compliance