SMS OPT-IN & MESSAGING POLICY

This policy describes how Yosemite Roofing (“we,” “us,” or “our”) uses SMS (text messaging) to communicate with customers, prospects, and homeowners who have requested information, an inspection, or a quote from us. By providing your mobile number and opting in, you agree to the terms below.

You can opt in to receive SMS messages from Yosemite Roofing in any of the following ways:

• Submitting a quote, inspection, or contact form on our website and checking the SMS consent box.
• Texting us first at (903) 326-7255.
• Verbally agreeing during a phone call, in-person meeting, or on-site inspection.
• Providing your mobile number on a signed estimate, contract, or service agreement.

Consent is not a condition of purchasing any product or service. Message and data rates may apply depending on your carrier plan.

Sample opt-in disclosure shown next to the SMS consent checkbox on our website quote & contact forms:

“By checking this box, I agree to receive SMS text messages from Yosemite Roofing at the mobile number I provided, including appointment confirmations, project updates, and occasional promotional offers. Message frequency varies. Message & data rates may apply. Reply STOP to cancel or HELP for help. Consent is not a condition of purchase. See our SMS Policy and Privacy Policy.”

• Appointment confirmations, reminders, and rescheduling notices for roof inspections or repairs.
• Quote follow-ups and estimate delivery notifications.
• Project status updates (crew arrival, materials delivery, job completion).
• Emergency storm-response and dispatch coordination.
• Occasional customer-service check-ins, warranty reminders, and satisfaction surveys.
• Rarely, promotional offers or seasonal specials — only to customers who opted in to marketing.

Sample messages:

• “Yosemite Roofing: Hi John, this confirms your free roof inspection on Tue 7/14 at 10:00 AM. Reply C to confirm, R to reschedule. Reply STOP to opt out, HELP for help. Msg&data rates may apply.”
• “Yosemite Roofing: Your estimate is ready — view it here: https://yosemiteroofing.com/e/xxxx. Reply STOP to opt out.”

3. Message Frequency

Message frequency varies based on your interaction with us. Most customers receive fewer than 5 messages per month. During an active roofing project or storm-response event, you may receive more frequent updates.

You can cancel SMS messages from us at any time. Reply STOP to any message you receive from us. After you send STOP, we will send you a one-time confirmation message and will not send you any additional SMS messages. If you want to opt back in, reply START.

If you are experiencing issues with our messaging program, reply HELP for assistance, or contact us directly:

• Phone: (903) 326-7255
• Email: info@yosemiteroofing.com

6. Carriers & Delivery

Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and most other U.S. mobile carriers.

7. Prohibited Content & Compliance

Yosemite Roofing complies with the CTIA Messaging Principles & Best Practices, the TCPA, and all U.S. and Canadian carrier requirements for short code, toll-free, and long-code messaging (including the Twilio Acceptable Use Policy and the Twilio list of Forbidden Message Categories). Our SMS program is used solely for legitimate, transactional, and customer-service communications related to roofing services.

We do not send, and our program will never be used to send, any of the following prohibited or restricted content — commonly referred to as “SHAFT-C” and other forbidden categories:

• Sex, adult, or pornographic content.
• Hate speech, discrimination, profanity, or harassment.
• Alcohol, Tobacco, vaping, or e-cigarette content (including CBD).
• Firearms, ammunition, fireworks, or weapons.
• Cannabis or any federally illegal Controlled substances or paraphernalia (including recreational or medical cannabis, kratom, and prescription-drug offers without a valid prescription).
• Gambling, sweepstakes, casino, sports-betting, or lottery content.
• High-risk financial services: payday loans, short-term high-interest loans, debt collection, debt reduction, debt consolidation, credit repair, get-rich-quick or work-from-home schemes, cryptocurrency, stock alerts, and multi-level marketing.
• Phishing, deceptive marketing, fraudulent messages, or any content designed to evade carrier filters (including URL shorteners on shared domains such as bit.ly, tinyurl, goo.gl, etc.).
• Any content that violates federal, state, or local law.

Our SMS program is intended for recipients 18 years of age or older and only for U.S. mobile numbers you own or are authorized to use. You must not opt in another person's number without their explicit permission.

8. Privacy

We respect your privacy. Mobile information (phone numbers and consent status) collected for SMS communication will not be shared, sold, or transferred to third parties or affiliates for marketing purposes. Mobile opt-in data and consent are not shared with any third parties. Information may be shared with service providers who help us deliver messages (such as our SMS platform) solely to operate the messaging program. For full details, see our Privacy Policy.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Continued use of our SMS program after changes constitutes acceptance of the revised policy.